ITOptimizer has helped dozens of businesses across North America refine and optimize their processes to be more efficient and make more money.
“ITOptimizer has greatly decreased the amount of time our process teams required”
ITOptimizer provided us the ability to use standard ITIL® process templates as a starting point for our ITIL® implementation. The standard templates helped to greatly decrease the amount of time our process teams required to fully map out and document their individual process areas.
We highly recommend ITOptimizer—the templates are a great starting point and the tool is excellent for updating and maintaining our ITIL® documentation.
“This is a professional tool, user friendly, simple to use and effective”
After my initial training, provided by Consulting-Portal, I started testing and using this by myself same day.
This is a professional tool, user friendly, simple to use and effective. It protects from making omissions in the final process definition documentation.
This is a very efficient tool. It allows you to create documents fast with high level of accuracy. I strongly recommend this tool—it is very professional, easy to use and generates documents which are ready to use.
“The tool has been invaluable to us in creating our processes”
The tool contained templates that were a great help in designing processes. Our goals were to design processes that would be accepted and used effectively by all areas of IT. The templates gave us a great starting point.
As a result of using the templates, we have created processes that are used on a daily basis for Incident and Problem management. After seeing the demo of the product and knowing CP’s reputation, we felt that this tool would meet our requirements for documenting our processes.
Due to the pre-defined templates that are included in the product, the time it takes to create a process has been drastically reduced. For Incident Management, the Service Desk and Support staff are more efficient when addressing and forwarding issues to the proper support group, due to the process that we created using ITOptimizer.
I would absolutely recommend the product. The tool has been invaluable for us in creating our processes.