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Assess and monitor your ITSM processes comprehensively and confidently.
If you’re an ITSM program manager, you need to be confident about the health of your ITSM processes—and you need to ensure your program is standards-compliant and consistent. ITOptimizer gives you access to comprehensive reports and dashboards, providing at-a-glance data you can communicate to stakeholders and senior management.
Key features for Program Managers
Set baselines and benchmarksEnables you to baseline the health of existing processes, survey the ITSM community and access real-time information on process compliance. Standardized documentationData model ensures all processes are documented in a standard manner to the same degree of detail. Accountability and completion reportingAllows you to define accountability for processes and tasks, and monitor completion of those tasks by process, roles and specific individuals. |
Central documentation repositoryProvides a single, accessible repository for all process documentation, maturity assessments and process compliance. Comprehensive monitoring and benchmarkingDashboards show the relative health of your processes against a variety of standards (CobiT and ISO 20000, as well as the ITIL lifecycle model) and enable you to easily drill down and assess process deficiencies and outstanding tasks. |
Product Editions
Practitioner Edition
Starting at $2,750
Purchase any of our proven ITSM processes from the extensive library. Practitioner Edition includes:
- 1 user license
- 1 workspace
- 1 process of your choice
- Á la carte access to additional processes or the eAssessment module
Enterprise Edition
Starting at $9,200
Unlimited access to our library of ITSM process templates, including:
- 5 user licenses
- Unlimited workspaces and processes
- Unlimited access to the eAssessment module
- Unlimited access to the eGovernance module
- In-depth training on the ITOptimizer solution
- Save thousands of dollars on training costs with eEducation
Consultant Edition
Starting at $26,000
Unlimited access to our library of ITSM process templates. Receive the same benefits as the Enterprise Edition plus:
- 15 user licenses
- 5 days of in depth methodology and product training
- 1 day of sales training