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Make sure your IT processes align with your service delivery and business objectives.
If you’re an IT executive, you need a big-picture view of your IT processes. ITOptimizer gives you both the big-picture and the ability to drill down to the smallest detail—allowing you to clearly see both the overall health of your service delivery and compliance down to a specific process or role in the organization.
Key features for IT Executives
Complete service lifecycle trackingEnables you to define a portfolio of service offerings and track the complete lifecycle of the service. Assess overall process strengths and weaknessesMaps the health of processes back to the service lifecycle, showing you where there’s room for improvement. Intuitive toolsProvides employees with simple, easy to maintain tools for defining, maintaining and governing ITSM processes. |
Monitor documentation and executionAllows you to drill down into specific processes to assess whether incidents are being properly documented and changes properly administered. Optimize processesReveals process health so you can streamline procedures and reduce waste. |
Product Editions
Practitioner Edition
Starting at $2,750
Purchase any of our proven ITSM processes from the extensive library. Practitioner Edition includes:
- 1 user license
- 1 workspace
- 1 process of your choice
- Á la carte access to additional processes or the eAssessment module
Enterprise Edition
Starting at $9,200
Unlimited access to our library of ITSM process templates, including:
- 5 user licenses
- Unlimited workspaces and processes
- Unlimited access to the eAssessment module
- Unlimited access to the eGovernance module
- In-depth training on the ITOptimizer solution
- Save thousands of dollars on training costs with eEducation
Consultant Edition
Starting at $26,000
Unlimited access to our library of ITSM process templates. Receive the same benefits as the Enterprise Edition plus:
- 15 user licenses
- 5 days of in depth methodology and product training
- 1 day of sales training