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Make sure your IT processes align with your service delivery and business objectives.
If you’re an IT executive, you need a big-picture view of your IT processes. ITOptimizer gives you both the big-picture and the ability to drill down to the smallest detail—allowing you to clearly see both the overall health of your service delivery and compliance down to a specific process or role in the organization.
Key features for IT Executives
Complete service lifecycle trackingEnables you to define a portfolio of service offerings and track the complete lifecycle of the service. Assess overall process strengths and weaknessesMaps the health of processes back to the service lifecycle, showing you where there’s room for improvement. Intuitive toolsProvides employees with simple, easy to maintain tools for defining, maintaining and governing ITSM processes. |
Monitor documentation and executionAllows you to drill down into specific processes to assess whether incidents are being properly documented and changes properly administered. Optimize processesReveals process health so you can streamline procedures and reduce waste. |
Product Editions
Practitioner Edition
Subscribe to ITOptimizer and gain access to an extensive library of ITSM processes. Practitioner Edition includes:
- 1 user license
- Unlimited access to all the templates in the eAssessment Module
- Unlimited Assessment Takers
- Unlimited access to all templates in the eProcess Module
- Access to eEducation Module – course materials included
Enterprise Edition
Unlimited access to our library of ITSM process templates, including:
- 10 user licenses
- Unlimited access to the eAssessment module
- Unlimited assessment takers
- Unlimited access to the eGovernance module
- Unlimited basic users
- In-depth training on the ITOptimizer solution
- Save thousands of dollars on training costs with eEducation
Consultant Edition
Unlimited access to our library of ITSM process templates. Receive the same benefits as the Enterprise Edition plus:
- 20 user licenses
- 5 days of in depth methodology and product training
- 1 day of sales training