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Assess ITSM processes with comprehensive documentation and objective evidence.
If you’re an ITSM auditor, you need to be confident assessing your ITSM processes, with well documented processes, evidence of compliance and a clearly defined separation of roles and responsibilities. ITOptimizer maps industry best practices like ITIL to governance frameworks such as CobiT and ISO 20000—providing you with a clear, accurate picture of compliance.
Key features for ITSM Auditors
Industry best practicesMaps industry best practices like ITIL to governance frameworks such as CobiT and ISO 20000. Comprehensive documentationDocuments processes down to specific work instruction and procedures; system allows process managers to assign individual tasks and track their completion. |
Role and task allocationMaps individuals both to process roles and specific tasks. Objective evidence of complianceSeparates governance from procedure execution, allowing governing authorities to see evidence of compliance, set objectives and track compliance. |
Product Editions
Practitioner Edition
Starting at $2,750
Purchase any of our proven ITSM processes from the extensive library. Practitioner Edition includes:
- 1 user license
- 1 workspace
- 1 process of your choice
- Á la carte access to additional processes or the eAssessment module
Enterprise Edition
Starting at $9,200
Unlimited access to our library of ITSM process templates, including:
- 5 user licenses
- Unlimited workspaces and processes
- Unlimited access to the eAssessment module
- Unlimited access to the eGovernance module
- In-depth training on the ITOptimizer solution
- Save thousands of dollars on training costs with eEducation
Consultant Edition
Starting at $26,000
Unlimited access to our library of ITSM process templates. Receive the same benefits as the Enterprise Edition plus:
- 15 user licenses
- 5 days of in depth methodology and product training
- 1 day of sales training