ITSMWatch Article – 7 Simple Rules for Designing a Process
August 13th, 2010Take David Mainville’s advice from experience and follow these straight forward steps and you too can design a process that will get buy-in. Read the article on ITSMWatch
ITSMWatch Article – The Cynical Side of ITSM: Why the Backlash?
July 29th, 2010Too many ‘silver-bullet’ expectations driven by too many tools is fueling a let down in what ITSM can really deliver, writes ITSMWatch columnist David Mainville of Consulting-Portal. Read this hotly debated ITSMWatch article, authored by Consulting-Portal CEO David Mainville and join in on the discussion by leaving a comment before you leave. Link to ITSMWatch [...]
Putting the SERVICE back into IT Service Management
June 11th, 2010The whole premise of IT Service Management is to better align IT with their customers – the business. So why are many organizations missing the mark? As a practitioner you spend significant time designing processes and implementing tools – and that’s great. But the fundamental question is whether you are focused enough on Service. Join [...]
ITSM in the Cloud: A Change in the Weather
April 1st, 2010David takes a look at how Software as a Service and Cloud Computing are impacting organizations from an IT Service Management perspective.
The State of ITSM Implementations in North America
February 18th, 2010Join David Mainville’s webinar for a review of Consulting-Portal’s 5th annual ITSM Industry Survey. For the last 5 years Consulting-Portal has been conducting an annual survey on the state of ITSM organizations across North America. David Also discusses the top 5 ITSM trends for 2010.
Driving Value From Your ITSM Program Through Effective Governance
February 3rd, 2010Join David Mainville for a discussion on practical techniques for designing and implementing an ITSM governance program.
Process Design Simplified: Elements of Effective Process Design
December 16th, 2009David Mainville, CEO of Consulting-Portal, will demonstrate the elements of effective IT Service Management process design using ITOptimizer.
Process Design Simplified: Using ITOptimizer to Support ISO and CobiT Initiatives
November 12th, 2009David Mainville, CEO of Consulting-Portal, will demonstrate how ITOptimizer can be used to support ISO or CobiT initiatives, including audits.
Process Design Simplified: The Importance of Defining Data and Tool Requirements
October 29th, 2009David Mainville, CEO of Consulting-Portal, will demonstrate, the importance of defining data and tool requirements before implementing a service management tool. He will then take you through an in-depth approach for simplifying and accelerating process design, using ITOptimizer.
Process Design Simplified: Accelerate Your Process Design
September 16th, 2009Join David Mainville, CEO of Consulting-Portal where he will take you through an in-depth approach for simplifying and accelerating process design, using ITOptimizer.