eProcess Module

Design powerful, comprehensive ITSM processes with automatically generated documentation.

 

ITOptimizer’s eProcess module takes 10+ years’ practical, real-world experience and combines it with a powerful data model to create an innovative process design and documentation tool. With over 30 templated IT service management processes, eProcess improves your efficiency by not having you reinvent the wheel with each process you build.

Template library

Choose from a library of process templates based on industry best practices.

Automated documentation

Automatically generate swim-lane diagrams, RACI diagrams, executive summaries, detailed process documentation, roles and responsibilities, policies and governance, and tool and data requirements.

Time-saving

Automated ITIL-based templates allow you to save time implementing processes—up to a 40% reduction in process design time, compared to traditional methods.

Standards-compliant

ITOptimizer’s structured approach to process design supports your CobiT and ISO 20000 audit requirements.

 
Do you need more robust ITSM consulting? Take a look at Consulting-Portal's resources and services.