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ITOptimizer is your complete toolkit for do-it-yourself IT process design.
ITOptimizer takes 10+ years’ practical, real-world ITSM consulting experience and packages it into a tool that allows you to effectively assess, design and govern your processes. It’s like getting your own dedicated ITSM expert but at a fraction of the cost.
With access to dozens of templates based on ITIL, CobiT and ISO 20000, ITOptimizer can accelerate your overall service management program allowing you to realize the benefits much sooner.
Modules
ITOptimizer takes over 10 years of ITSM experience and combines it into practical modules, helping you assess, design and govern your ITSM processes.
eAssessment
Allows you to survey your current processes, then set benchmarks so you can continually monitor your effectiveness.
eProcess
Combines a library of proven ITSM processes with a process modeling tool so you can customize your processes to your business needs. eProcess also features robust reporting capabilities and provides a central repository for all your process documentation.
eEducation
Provides Enterprise and Consultant users with a full curriculum of IT service management training, including ITIL v3 Foundations and Effective Process Design.
eGovernance
Allows you to gauge whether you’re maximizing your investment in IT. Also enables you to prepare for audits or ISO certification by mapping your processes to ISO 20000 and CobiT control objectives, providing objective evidence of compliance and a clear breakdown of tasks, roles and accountability.
Editions
We offer access to ITOptimizer modules at three levels designed to fit your needs and budget.
Practitioner Edition
Ideal for individual ITSM practitioners who want a cost-effective, customizable process design tool.
Enterprise Edition
Unlimited access to our extensive library of ITSM templates makes the Enterprise Edition perfect for companies wanting to do in-house ITSM design and monitoring.
Consultant Edition
With an extensive list of features, the Consultant Edition is particularly suited to outsourcers or partners providing ITSM consulting services.